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Option One Will Open New Servicing Center in Jacksonville.(Brief Article)
Option One Mortgage Corp., here, one of the largest subprime servicers in the U.S., plans to open a platform in Jacksonville, Fla., a city that is quickly becoming a mecca for financial service firms in search of reasonably-priced call center labor.
The subprime giant, a subsidiary of H&R Block, will officially open the Jacksonville office in June, staffing it with 35 to 45 employees. Initially, the office will handle collections and loss mitigation, eventually adding cash processing.
Even though it is opening an East Coast platform, Option One will keep its Irvine servicing facility which currently employs about 675 associates, said John Valla, Option One's chief servicing officer. (Mr. Valla has been with the company about two months.)
Mike Isbell, director of asset control, said that within a few years Option One will employ about 370 people in the Jacksonville plant.
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Source: HighBeam Research, Option One Will Open New Servicing Center in Jacksonville.(Brief...