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The social life of paper: looking for method in the mess.(in defense of messy desks)

The New Yorker

| March 25, 2002 | Gladwell, Malcolm | COPYRIGHT 2002 All rights reserved. Reproduced by permission of The Condé Nast Publications Inc. This material is published under license from the publisher through the Gale Group, Farmington Hills, Michigan.  All inquiries regarding rights should be directed to the Gale Group. (Hide copyright information)Copyright

On a busy day, a typical air-traffic controller might be in charge of as many as twenty-five airplanes at a time -- some ascending, some descending, each at a different altitude and travelling at a different speed. He peers at a large, monochromatic radar console, tracking the movement of tiny tagged blips moving slowly across the screen. He talks to the sector where a plane is headed, and talks to the pilots passing through his sector, and talks to the other controllers about any new traffic on the horizon. And, as a controller juggles all those planes overhead, he scribbles notes on little pieces of paper, moving them around on his desk as he does. Air-traffic control ...

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