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Qualifying your collection agency: Asking the right questions. (Business Credit Selected Topic).

Business Credit

| February 01, 2002 | Wheeland, Rod | COPYRIGHT 2002 National Association of Credit Management. This material is published under license from the publisher through the Gale Group, Farmington Hills, Michigan.  All inquiries regarding rights should be directed to the Gale Group. (Hide copyright information)Copyright

A few years ago, an article was published in Credit Today on the topic of protecting your company's assets by asking a prospective collection agency some questions before assigning any business. With credit to Mike Lawrence, the President of NACM Southwest and author of the article, I revisit some of what he said and offer my own comments.

As Mr. Lawrence commented, "Most [collection agencies] use slick and very convincing presentations ... on paper, they all sound terrific...." And, we have all taken numerous calls from agencies' telemarketing staffs, that make the employer sound like the very best. But beyond the agency's marketing effort, you should ask ...

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