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Outsourcing receivables in SE Asia. (International Affairs Section).(debt collection agencies)
Supervisor calls can be challenging, and sometimes they can even be fun, but any chance of having fun on this call disappeared soon after I said, "Hello."
"Are you the Collections Manager?" replied an old man's voice.
"Yes."
"Good." Then he took a breath. "Mr. Steve, why did you send two Indian guys to my house at 11:00pm last night? They threatened to 'pukul kepala saya' (break my head) unless we paid your bill?"
The old man's daughter--our customer-- received a "site visit" from one of our external collection agencies. Unfortunately, the site visit took place so late at night, and in such an unprofessional manner, that it scared ...
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Source: HighBeam Research, Outsourcing receivables in SE Asia. (International Affairs...