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The complete cell-phone guide: 1 - service shortcomings.(Special Section)(Cover Story)(Industry Overview)
Even if you have a cell phone, you may be thinking about a new one--or a new carrier. Each year one in four users "churn," or jump to a new carrier, looking for lower rates, better service, fewer billing problems--or all of those quealities.
This special 13-page section can help you find better service, better rates, and a better phone.
(1) Service shortcomings
Why you can't always count on a cell phone when you need it. How to get better service.
Sept. 11 became a proving ground for emergency calling, especially from the cell phones on which 123 million Americans depend. On normal days cellular carries roughly 30 percent of 911 calls. ...
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