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When Chris Olney learned that he had a thyroid disorder, he was already back home when he thought of the question he most wanted to ask his doctor. "So I e-mailed him," says Olney, who lives in Wenham, Mass., and arranges financing for housing projects. Within a day his doctor answered his questions and referred him to relevant web sites.
Connie Post, who has a disease that requires periodic blood tests, e-mailed her doctor about follow-up care. "I reminded him that I needed blood work done," says Post, a research analyst who lives in Middletown, Conn. The doctor e-mailed back that he had authorized the test; Post went to the lab to have it done. A few days later ...