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COPYRIGHT 2003 Information Today, Inc.
THE FACT that technology has changed our lives in nearly every way is indisputable. From how we pay our bills to the way we communicate with one another, advances in information technology have fundamentally altered the foundation of our world.
However, in too many business situations today, "information" is taking a back seat to the "technology." As a result, IT professionals are missing the opportunity to truly improve outcomes for customers, both within their companies and those being served by the organization. While the last 10 years have brought unprecedented advances in information technology, many industries have had to be forced "kicking and screaming" into new paradigms that take advantage of such progress. Most importantly, IT professionals must continue to keep their focus on the improved access and enhanced use of information rather than the implementation of gadgetry. Hopefully, they can use some library/information science experiences to keep them on track.
WHEN IT WORKS
One of the best examples of truly usable information technology was the introduction of the first Palm device in 1996. It certainly wasn't the first portable information device--a number of leading consumer electronic companies had attempted to replace our address books before, with perhaps the most notable example being the Apple Newton, which is widely regarded as the world's first PDA. Although Apple chairman John Sculley predicted PDAs would become ubiquitous tools, for the next 3...
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