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IT systems - Dare to Repair.
(From Financial Director)
Byline: Anthony Harrington.
It used to be the case that no IT director worth his or her salt would contemplate allowing a user to load an application, much less an operating system patch, on to their desktop PC or notebook. If users needed something done, they had to phone the help desk, log their request and wait in a queue until the IT department got around to actioning the item.
This was undoubtedly a safe approach. Banning users from lifting the lid on their PCs and, indeed, fitting the PCs with alarms that flashed up on the IT director's console if the user did succumb to a DIY urge was a great way of avoiding ...
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