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Will your cell phone reach 911? You can't be sure. Our research produced some disturbing results.

Consumer Reports

| February 01, 2003 | COPYRIGHT 2003 Consumers Union of the United States, Inc. This material is published under license from the publisher through the Gale Group, Farmington Hills, Michigan.  All inquiries regarding rights should be directed to the Gale Group. (Hide copyright information)Copyright

One in three people who own a cell phone say they bought it mainly for safety--to have if they need to call 911 from the side of the road or a dark street at night. And at least one-third of all 911 calls are now made on cell phones--just under 57 million calls in 2001, according to the Cellular Telecommunications & Internet Association (CTIA), a trade group.

As large as that number is, it's not the total. Some cellular calls to 911 never get through. The number of failures can't be known; a call that goes nowhere can't be tracked. Our research does give some dimension to the problem, however.

When we surveyed 11,500 subscribers to ConsumerReports.org ...

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