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One in three people who own a cell phone say they bought it mainly for safety--to have if they need to call 911 from the side of the road or a dark street at night. And at least one-third of all 911 calls are now made on cell phones--just under 57 million calls in 2001, according to the Cellular Telecommunications & Internet Association (CTIA), a trade group.
As large as that number is, it's not the total. Some cellular calls to 911 never get through. The number of failures can't be known; a call that goes nowhere can't be tracked. Our research does give some dimension to the problem, however.
When we surveyed 11,500 subscribers to ConsumerReports.org ...