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Values gaps among faculty and administrators.
Abstract
Undergraduate faculty and administrators were surveyed regarding their perceived academic values, using an adaptation of the SERVQUAL Scale. Gap analysis results on differences in ideal versus university values are reported for both groups.
Introduction
The Values Project evolved out of conversations among researchers who came together to discuss the role of academic values in shaping their institution's identity and performance. They explored academic values in order to clarify institutional priorities and pinpoint areas where improvement was needed. An institution's higher educational values were conceptualized as implicit standards ...
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Source: HighBeam Research, Values gaps among faculty and administrators.