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Special Report: Electronic Bill Presentment.(Brief Article)

Mortgage Servicing News

| September 01, 2003 | COPYRIGHT 2003 SourceMedia, Inc. This material is published under license from the publisher through the Gale Group, Farmington Hills, Michigan.  All inquiries regarding rights should be directed to the Gale Group. (Hide copyright information)Copyright

Electronic bill presentment is a technology that is gaining traction in the mortgage industry. As with any business, lenders are looking for ways to better serve their customers, and with an increasing number of borrowers looking to simplify the process of paying bills each month, servicers are under pressure to give them ways to receive and pay bills online or through e-mail.

But it's not just the consumer side of the business that is affected by electronic bill presentment and payment trends. Mortgage servicers do business with a variety of vendors to the industry, and companies that are involved in business-to-business billing also want to improve service with electronic billing options.

Today, anyone who dines at a restaurant is likely to form a lasting impression of the establishment based upon the service they receive. And mortgage companies face much of the same pressure. The homeowners and the vendors that do business with you are going to form ...

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