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Did long-distance 'slamming' get easier? (Up Front).(federal appeals court rules against Federal Communications Commission )(Brief Article)

Consumer Reports

| July 01, 2003 | COPYRIGHT 2003 Consumers Union of the United States, Inc. This material is published under license from the publisher through the Gale Group, Farmington Hills, Michigan.  All inquiries regarding rights should be directed to the Gale Group. (Hide copyright information)Copyright

A federal appeals court has ruled that the Federal Communications Commission went too far with regulations designed to protect consumers from the federal crime of "slamming"--having your long-distance service switched to a different company without your consent.

The FCC has required long-distance companies to obtain actual authorization from the customer for a switch in service. The company had to obtain a letter authorizing the change or it had to have an independent party call the customer to confirm.

A letter or phone call is still required. But in a decision handed down on April 8, the Court of Appeals for the District of Columbia ruled that carriers must only believe they're dealing with a customer capable of authorizing a switch. If the carrier is wrong, the switch is still legal.

Even with the court's ruling, however, slamming remains a crime.

WHAT YOU CAN DO

* Ask your local phone company for a "primary ...

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