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How to create culture change from the middle up.
Administrators in work/life programs traditionally work from the top down or the bottom up, according to Sherry Wilson, work/life and employee assistance program director, and Sam Hester, work/life coordinator, at the University of Texas Health Science Center at Houston.
"Top down" focuses on culture change as part of an overall business strategy, making work/life issues and services mainstream.
"Bottom up" focuses on individuals and their needs by creating and coordinating work/life policies and programs to help them.
Although top-down and bottom-up approaches are important, Hester and Wilson tried something different: creating culture change ...
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