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COPYRIGHT 2002 Healthcare Purchasing News
Lynne Kurth, director of operative services, St. Mary's Healthcare Center, Pierre, SD--My research for graduate school looked into the impact a manager's emotional intelligence has on employee turnover. Staffing shortages are a major issue for all of us right now. To keep staff, we have to make it so that they want to work for us. Being able to know one's strengths and weaknesses and how one's emotional intelligence impacts those strengths and weaknesses are vital. A person may have all kinds of talent, but if they sabotage themselves with poor interpersonal skills or aren't aware of how their actions affect others, it doesn't matter in the end. A real...
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