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Operational vs. strategic thinking in the credit function. (Selected Topic).
Operational or tactical level thinking and planning deals with how to make your systems, people and processes more efficient and effective. Strategic thinking and planning in the credit operation needs to address how the credit organization will need to be staffed, structured, trained and its operations coordinated in order for the department to be ready for the changes that will occur in the company and in the marketplace in the coming months and years.
The essential nature of credit risk management and commercial debt collection is operational. Add to this a built-in chaos factor, combined with the need for prompt action and quick decisions and you start to ...
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