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Special Report: Defaults & Loss Mitigation.(Brief Article)

Mortgage Servicing News

| June 01, 2003 | COPYRIGHT 2003 SourceMedia, Inc. This material is published under license from the publisher through the Gale Group, Farmington Hills, Michigan.  All inquiries regarding rights should be directed to the Gale Group. (Hide copyright information)Copyright

The mortgage servicing industry is facing some challenges. Never mind the impairment and amortization charges that have been piling up on balance sheets as homeowners refinance their loans at a record pace. With portfolio churning at a record pace, lenders find that their capacity to board loans on a servicing system and manage lien releases is being stretched. Customer service and call centers are also being challenged by the turnover. On the bright side, with a weak economy, staff turnover rates are down from a few years ago.

If you are in the mortgage industry today, it is imperative that you find ways to increase efficiency by maintaining or, ideally, increasing the number of loans you service per full-time employee. Recently, data from the Mortgage Bankers Association of America suggests that industrywide, loans serviced per FTE declined last year - not surprising given the challenges of managing portfolio churning ...

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Source: HighBeam Research, Special Report: Defaults & Loss Mitigation.(Brief Article)

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