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Business intelligence - Figure it out.
(From Financial Director)
Two approaches that are increasingly being taken by financial directors to improve the quality of finance services and reduce costs are financial shared services centres and outsourcing of finance processes. But goals for both service enhancement and cost reduction can be achieved only if organisations understand that success depends on following a number of critical success factors (CSFs).
First, we look at the CSFs for shared service centres. According to Leland Forst of Amherst Group, the first CSF is that organisations need a clear, defined understanding of what they expect from the shared services centre.
"They ...
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