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For the last ten years and like many others functions, credit and collections (C&C) teams in Europe have been facing numerous challenges, due to tough market situations and to the new EU market conditions.
Just a few examples of what has surfaced during the last decade:
* Business process reengineering
* Change management
* Shared services, coordination center
* Distributed IT, networked servers, Intra/Extra/Internet
* ERP and data mart (data warehouses)