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IBM, Onyx Debut CRM OnDemand.(Brief Article)

eWeek

| March 25, 2003 | COPYRIGHT 2003 Ziff Davis Enterprise. This material is published under license from the publisher through the Gale Group, Farmington Hills, Michigan. All inquiries regarding rights should be directed to the Gale Group. (Hide copyright information)Copyright

IBM on Tuesday announced the availability of two new hosted services as part of its e-business on-demand strategy.

The services include a hosted CRM offering based on Onyx Software Corp.'s Onyx Enterprise CRM suite and a remote IT infrastructure management offering.

Both services are designed for medium-sized businesses.

The IBM Application Hosting for Onyx solution offers Onyx's CRM software hosted and managed by IBM Global Services. The service is implemented within 30 days and accessed through a Web browser, using a similar multi-tenanted approach as hosted CRM services like Salesforce.com, UpShot, Salesnet and NetLedger.

Onyx officials, in Bellevue, Wash., said the hosted service offers more "enterprise-class functionality" as well as better capabilities for customization, integration and scalability than existing hosted offerings.

The service will include applications for salesforce automation, ...

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