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A few years ago, Washington Mutual started work on a vision and business model that included a five-year plan to be able to service one million loans.
But an aggressive acquisition effort has accelerated WaMu's growth plans. Now, long before the five-year deadline has passed, WaMu is servicing 6.5 million loans.
During the MBA's National Mortgage Servicing conference here recently, Dave Gibson, a first vice president at WaMu, said that the company's effort to enhance its vision is still on track.
The company has come to describe this effort as the "Z-state," referring to what comes after the last letter in the alphabet.
In his area of the business, Mr. Gibson said WaMu has decided to approach servicing defaulted loans as a national line of business that will be handled with a proactive, risk-based approach.
"Part of what we are working on right now is a standardized, consistent approach at all of our sites," he said.
That means bringing together the right people, processes and technology to achieve the company's goals in default servicing.
Source: HighBeam Research, WaMu Aims for the 'Z-State' in Building National Default...