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"Connect" with the sales team by walking in their shoes. (Communique).
In order for your organization to maximize its revenue and cash performance, building and maintaining a solid and positive relationship between your credit services and sales teams is key.
Credit service professionals can strengthen their relationship with the sales team by first thinking of new ways to "connect" with them. Connecting means being able to understand a salesperson's goals, motivation and work habits, while sharing a little bit about the perspective from the credit service side of the business.
Taking the Time
The only way to gain this essential knowledge is to spend quality time with your sales team. By creating opportunities for you and members of your credit services team to "walk in the shoes" of your salespeople; the knowledge gained will prove to be invaluable, as it can provide the awareness that is critical for strengthening your relationship and moving it forward.
Another key strategy in building upon this all-important relationship involves positioning yourself and your department as assets to the sales team. If your sales force begins to understand this message, they will become increasingly motivated to communicate and share necessary information with your team. To connect with your sales professionals, let them know you want to spend some quality time with them so you can learn more about them and what you can do to help them become as ...
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Source: HighBeam Research, "Connect" with the sales team by walking in their shoes. (Communique).