Alltel Seeks to Demonstrate Returns from Default Technology.

Victoria Yee, product manager in Alltel's default solutions division, believes that mortgage servicers can achieve financial benefits by employing technology to make default management more efficient.

But just as importantly, lenders can use the technology to help troubled borrowers stay in their homes and remain current on their loan.

"If they can do a deed in lieu or a workout plan or some kind of repayment plan, that is much more efficient than foreclosure," she said.

Measures such as incoming calls, talk time, delinquency rate and workout ratios can help a servicer see the benefits of default technology, she told MSN. Alltel, which recently announced that Fidelity National Financial has agreed to buy its mortgage unit, will be an exhibitor and participant at this year's MBA National Mortgage Servicing Conference.

Collection counselors are empowered by technology that gives them readily accessible information about a borrowers' credit history, propensity and promise to pay, and proper loan structuring alternatives while a loan is still current or in an early stage of delinquency. Access to this information facilitates successful workouts while helping collection agents avoid the time and expense of foreclosure and post-foreclosure proceedings, Ms. Yee said.

Technology, she said, is an "enabler." Resources such as Freddie Mac's EarlyResolution, London Bridge's Fortracs and MSTD's Back-In-The-Black help lenders evaluate a borrower's ability and willingness to reinstate a mortgage or complete a loss mitigation workout. Alltel integrates those systems with its Mortgage ...