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The Internet was a great big steel trap for a lot of companies--it sucked in resources, people and money and offered only vague pie-in-the-sky promises in return. Today's technology users have learned from the mistakes of the first wave and have begun to use the new technologies to streamline operations, cut costs and increase revenues.
This year, the entire value chain will begin to reap the benefits of straight-through processing. Human beings, instead of being links in that chain, will sit outside of it and monitor the value chain's functioning, stepping in only when problems arise. This will increase efficiency, reduce costs, and free employees from the ...
Source: HighBeam Research, The second mouse gets the cheese.