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Ever since Washington Mutual here announced that it would buy HomeSide Lending and its $150 billion servicing portfolio, Alltel has known that one of its best servicing customers might disappear.
As one WaMu insider put it, "We bought them because of their servicing system."
The "servicing system" is a reference to an in-house servicing technology platform and related software that was being built by HomeSide when National Bank of Australia, HomeSide's parent, decided that it had had enough of the U.S. mortgage market.
The HomeSide servicing deal closed in October, but according to sources both in and outside the company, the key question has now become: just how fast can WaMu put all of its $743 billion in housing receivables on the in-house system?
One WaMu official told Mortgage Servicing News that the goal is to complete the servicing platform conversion by the end of 2003.
WaMu has a servicing market share north of 12%, which means that the company probably services about 12% of the nation's $6.1 trillion in outstanding residential loans.
For the Jacksonville-based Alltel, it's a huge client and a huge contract for its mortgage information services division. (HomeSide is also based in Jacksonville, Fla.)