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Replacement disallowed because of box ..BY: By N.S.K. ..LD: I WOULD like to highlight an unpleasant experience I had with a faulty electrical item and the problem I faced in getting it replaced. On May 6, I bought a branded DVD player from a reputable con.

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| May 27, 2004 | COPYRIGHT 2004 Financial Times Ltd. This material is published under license from the publisher through the Gale Group, Farmington Hills, Michigan.  All inquiries regarding rights should be directed to the Gale Group. (Hide copyright information)Copyright

(From New Straits Times (Malaysia))

I WOULD like to highlight an unpleasant experience I had with a faulty electrical item and the problem I faced in getting it replaced.

On May 6, I bought a branded DVD player from a reputable consumer electrical goods store. I was even encouraged to sign up for the extended warranty of three years for the product.

The next day, I watched an original DVD on my new player, and everything went well until I tried to eject the disc at the end of the movie. It just would not eject the disc, despite repeated attempts.

The next day, I took the faulty player back to the store, along with the warranty, receipt, remote control and manual. I was ...

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