IBM, Genesys Join on Speech Offerings.(Genesys Telecommunications Laboratories Inc.)

Publication: eWeek

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COPYRIGHT 2004 Ziff Davis Media Inc.

IBM and Genesys Telecommunications Laboratories Inc. are working to integrate their speech technologies to launch new self-service capabilities for call centers that better link with enterprise systems.

The two companies announced the partnership Wednesday and said a suite of new solutions would be available this summer for the English, Chinese and Japanese markets.

IBM's middleware for tying...

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