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When conflict rears its head, our socialization makes many of us want to act like ostriches and stick our heads in the sand until it blows over.
Instead, learning and using the appropriate communication skills can help resolve conflicts.
Three female leaders at the University of Wisconsin-Superior shared the types and results of various communication strategies they use during times of conflict.
Martha Einerson is an associate professor in the department of communicating arts. Cynthia Graham, the former director of enrollment and assistant vice chancellor, is now also an associate professor in the department of communicating arts. Janet Hanson ...