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Fannie Mae is preparing to issue new servicing guidelines in a few weeks to clarify its policies and make sure its servicers don't engage in abusive practices.
The new guidelines will be "closely aligned" with the provisions of the Fairbanks Capital Corp. settlement agreement, according to Fannie Mae deputy general counsel Jon Seward. The guidelines will apply to all loans, not just B&C credit quality loans.
In November, the Salt Lake City subprime servicer agreed to implement new policies and procedures as part of a $40 million settlement with the Federal Trade Commission.
The FTC had filed a complaint against Fairbanks alleging the company systematically failed to post monthly mortgage payments promptly, charged inappropriate late fees, prematurely referred accounts to collections and failed to respond to or resolve consumer complaints.
The FTC-crafted settlement provisions are generally considered to be a model for "best practices" that other servicers should adopt.
The Fannie servicing guidelines will address loss mitigation, customer service, fees and charges, posting of payments, escrows, force-placed insurance and credit reporting, Mr. Seward told a National Community Reinvestment Coalition meeting.
He noted that a number of servicers have told ...
Source: HighBeam Research, Fannie Preparing New Guidelines to Discourage Abuse.