AccessMyLibrary provides FREE access to over 30 million articles from top publications available through your library.
Create a link to this page
Copy and paste this link tag into your Web page or blog:
India Not in All Plans.
Outsourcing call centers and customer service jobs to India is becoming a hot topic - not just for politicians but for mortgage bankers.
Recently, the nation's two largest residential servicers - Wells Fargo Home Mortgage and Washington Mutual - said that outsourcing call centers to India is not for them.
Together, the two mortgage bankers service almost 20% of all residential loans in the U.S., or $1.37 trillion in mortgages.
Both firms were asked by Mortgage Servicing News whether they had any plans to open mortgage-related call centers overseas - in India or elsewhere.
Both said "no." Wells' mortgage headquarters is in Des Moines. WaMu is based in Seattle.
In February, the nation's third largest residential servicer, Countrywide Home Loans, Calabasas, Calif., said it is creating new call center jobs in Mumbai, India, the city formerly known as Bombay. (Countrywide is ranked third but it may move past Wells in the rankings when first-quarter figures are released.)
The February announcement came a few months after Countrywide chief executive Angelo Mozilo said he would not move call center operations overseas. But earlier this year, Countrywide had a change of heart with Mr. Mozilo saying, "The cost savings in India are just too compelling."
- Call Centers: Outsourcing to India Saves Financial Services Companies $25...
- Press release article from: PR Newswire September 24, 2003 700+ words
...apathy in American call centers. When outsourcing...companies consider India first. Primarily...Financial Services Call Centers," available at...drastically when call centers relocate to foreign...Evangelista. "India is an excellent...
- CONVERGYS RIGHT AT HOME IN INDIA\ HOPE AND TOIL FOR WORKERS AT CALL...
- Newspaper article from: The Cincinnati Post (Cincinnati, OH) February 1, 2006 700+ words
...Cincinnati-based operator of one of India's largest call centers. "We celebrate here as if...This is like home." In India, call centers are part of a burgeoning industry...Convergys is one of the largest call centers in India.
- India's Economic Upturn Leaves U.S. Call Centers Down-and-Out.
- Press release article from: PR Newswire October 30, 2003 700+ words
...30 /PRNewswire/ -- India seemed the ideal outsourcing...workforce apathy in American call centers. Now that the economic...has been turned up in India, experienced call center...into the same traps in India they originally faced...Managing Financial Services Call Centers," ...
- U.S. Banks' Cost Cutting Is Lucrative Gig for India: Financial firms' desire to...
- Magazine article from: US Banker Sisk, Michael September 1, 2003 700+ words
...been shifting to India for some time, the idea of outsourcing call centers, the customer...years ago locating call centers offshore was not...center in Gurgaon India with hundreds of...driver for locating call centers and other back-office functions in India is ...
- U.S.-Based Call Centers Flourish in India.
- Newspaper article from: The Atlanta Journal-Constitution (Atlanta, Georgia) (via Knight-Ridder/Tribune Business News) December 17, 2003 700+ words
...would know they are calling India, the country that claims the...and far more cheaply --- in India. "It's a very profitable...all sorts of business, but call centers make up a huge chunk. And...their jobs to foreign firms, India's BPO sector is projected...
- For Microsoft, straight talk starts half world away at India call-centers.
- Newspaper article from: Knight Ridder/Tribune Business News August 16, 2004 700+ words
...customer-support work to India for a decade. It...skills. Employment at call centers more than doubled...2002, according to India's National Association...became available in India and other countries...Microsoft's U.S. call centers -- including one in
- AMERICAN EXPRESS IN INDIA: Call centers without borders.(American Express Co.'s...
- Magazine article from: Pensions & Investments Feinberg, Phyllis February 21, 2005 700+ words
...outsourced part of its call centers for defined contribution...plan clients to India. Todd Wold...being handled in India, and other units...Express that have call centers for customers...working at the call centers in India are American Express...
- Guragaon, India, Lures New Call Centers with Many Incentives.
- Newspaper article from: Knight Ridder/Tribune Business News October 5, 2003 700+ words
...charm that Gurgaon, India, uses to entice new call centers. But it's far from...unofficial capital of India's call-center...tout anything like India's low labor rates...rural construction of call centers, Oregon deregulated...