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Hewitt Associates, January 27, 2004
"Online enrollment for benefits continues to be the number one choice for US employees, with 77% using the Internet to enroll this year. This is an increase of 7% from 2002 and more than 25% from 2000.
As online enrollment has increased, use of other channels and paper confirmations has decreased. In fact, the number of companies that eliminated paper confirmations of enrollment increased 74% this year. In addition, only 4% of participants enrolled through interactive voice response (IVR) and 19% through call centers, compared to 8% for IVR and 23% for call centers in 2002.
As health plan choices become more …