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A radio producer in Washington, D.C., got a promotion a few years ago on the grounds that he was a "good decision-maker." Self-deprecating to a fault, he reminded his bosses that many of the decisions he'd made since joining the station hadn't exactly worked out. They didn't care. "Being a good decision-maker means you're good at making decisions," one executive cheerily told him. "It doesn't mean you make good decisions."
This boss figured that the station had less to fear from periodic screwups than from the day-in, day-out paralysis of someone too cowed by choice to choose at all. He had a point. A few decades of research has made it clear that most people are ...