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Extraordinary items - Horse sense.
(From Financial Director)
Here's a cost-cutting challenge for the new finance director of Lloyds TSB - whomever it turns out to be. A member of our team recently received a letter from the consumer credit arm Black Horse. With the deeply touching salutation "Dear Customer", the letter referred to "Your Agreement Number 0277CG/JK5569G2/2" and then very politely and enthusiastically advised said customer that he had made the final payments on his credit agreement.
Nice to know, but there was no reference to what the credit ...
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