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Technology and outsourcing: asking the right questions.(Selected Topic)
As the availability of technology continues to grow in this industry, the collection part of the process becomes relatively minor in the face of the myriad of alternatives that exist from a technology perspective. This is particularly true when you are outsourcing and there are some questions to be posed. Firstly, at a technology level what should a credit manager be looking for to minimize risk and maximize return through outsourcing? Secondly, do opportunities exist to bring some of this technology to the internal process?
What should you expect?
As a credit manager you trust your data and your organizations' reputation to a third party. You should take this as an opportunity to understand the environment in which this data will be managed.
Some of the questions that you need to ask include:
* What does your collection agency's server room look like?
* Is the technology a serious part of the agency or is it a "necessary evil"?
* How is your agency leveraging off its technology to improve its service to you?
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- Credit management: principles and practices.(Selected Topic)
- Magazine article from: Business Credit Gahala, Charles L. January 1, 2004 700+ words
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- The changing face of credit management. (Selected Topic).
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...architecture of businesses as well. Credit management, which has been traditionally...distribution and only finally involves credit management. Using this new approach ensures that sound credit management policies are incorporated throughout...
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- Magazine article from: Business Credit BENDOR-SAMUEL, PETER April 1, 2000 700+ words
...insurmountable. Many executives in credit management are inhabitants of that place today...to cut budgets and cut taxes. In credit management, there is now significant pressure...costs. This is the world in which credit management executives find themselves today...
- Competitive Edge Through Credit Management.
- Magazine article from: Business Credit Owings, Julie A. April 1, 1992 700+ words
...Sullivan's Competitive Edge through Credit Management. It is a wonderful, inexpensive...everything they need to know about credit management. Competitive Edge was published...Sustainable Competitive Advantage through Credit Management," "Immediate Improvement in Cash...
- Credit Management: Value of training for financial control
- Newspaper article from: The Independent - London PAUL GOSLING May 26, 1994 700+ words
...ago it helped to raise the profile of credit management, and the Institute of Credit Management has helped as well," said Ed Brown...manager of Britvic Soft Drinks. "Credit management was often seen as sales prevention...
- Franklin Credit Management Corporation Maintains Growth Strategy with $35.6...
- Press release article from: PR Newswire June 10, 1997 700+ words
...June 10 /PRNewswire/ -- Franklin Credit Management Corp. (Nasdaq: FCSC) today reported...million facility, at prime. Franklin Credit Management Corporation acquires non-conforming...through resolution or resale. FRANKLIN CREDIT MANAGEMENT CORPORATION First quarter 1997 earnings...
- Global BPO: Reshaping Credit Management.
- Magazine article from: Business Credit Hansen, Fay April 1, 2000 700+ words
...process outsourcing will crash over credit management in the next five years and change...companies already outsource various credit management functions, including credit reviews...Our research shows strong growth in credit management outsourcing, as companies outsource...