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Credit cards: what's wrong with this bill?

Consumer Reports

| February 01, 2004 | COPYRIGHT 2004 Consumers Union of the United States, Inc. This material is published under license from the publisher through the Gale Group, Farmington Hills, Michigan.  All inquiries regarding rights should be directed to the Gale Group. (Hide copyright information)Copyright

"Pay by credit card" has been a mantra of consumer-finance advice since 1975, when shoppers won the right to dispute charges on their credit-card bills. It's still wise advice. But a CONSUMER REPORTS investigation has found that this landmark consumer protection is less muscular than it appears.

"We get calls all the time from people who just don't understand their rights," says Linda Sherry, editorial director of Consumer Action, a California nonprofit advocacy organization. "There's just a lot of misunderstanding out there by consumers about credit-card billing law."

How many consumers dispute credit-card charges each year? The number certainly is in ...

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