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"Pay by credit card" has been a mantra of consumer-finance advice since 1975, when shoppers won the right to dispute charges on their credit-card bills. It's still wise advice. But a CONSUMER REPORTS investigation has found that this landmark consumer protection is less muscular than it appears.
"We get calls all the time from people who just don't understand their rights," says Linda Sherry, editorial director of Consumer Action, a California nonprofit advocacy organization. "There's just a lot of misunderstanding out there by consumers about credit-card billing law."
How many consumers dispute credit-card charges each year? The number certainly is in ...