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911 calls: more trouble ahead?

Consumer Reports

| February 01, 2004 | COPYRIGHT 2004 Consumers Union of the United States, Inc. This material is published under license from the publisher through the Gale Group, Farmington Hills, Michigan.  All inquiries regarding rights should be directed to the Gale Group. (Hide copyright information)Copyright

If you bought a cell phone because you thought you could count on it for emergency calls to 911, think again. Seven years ago the Federal Communications Commission ordered the creation of the so-called wireless Enhanced 911 system (E911). But it's still not clear that this expensive, technologically challenging projects will ever be completed--let alone finished by the FCC's November 2005 deadline.

There is some progress. As of October 2003, 18 percent of the nation's estimated 6,000 emergency call centers reported that they had the most up-to-date wireless E911 systems, with the capability to locate wireless callers. That's up from 8 percent a year earlier. ...

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