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The Virtual Reference Librarian's Handbook.(Book Review)
By Anne Grodzins Lipow. New York: Neal-Schuman, 2003. 199p. Includes CD-ROM. $75 (ISBN 1-55570-445-X). www. neal-schuman.com.
Virtual reference has revolutionized the ability of librarians to provide point-of-need assistance to off-site clients in today's online environment. Anne Lipow, director of the Library Solutions Institute, has long been a supporter of new technologies. As noted in the preface, ever since Lipow's "Rethinking Reference" institutes began in 1992, she has been "advocating ... that reference librarians devote their attention to their remote constituencies." With this handbook and CD-ROM, Lipow provides guidelines, tools, strategies, and …
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