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<a href="http://www.accessmylibrary.com/coms2/summary_0286-19174985_ITM" title="Facts and information about Customer scoring for collections--bringing in the cash.">Customer scoring for collections--bringing in the cash.</a>
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Customer scoring for collections--bringing in the cash.
Introduction
Companies are always in search of ways to increase cash flow and reduce losses from bad credit decisions. Yet, they focus on improving front-end evaluation processes, losing sight of their primary profit and toss center--existing customers. Generally, existing customers account for 80 percent of a business' revenues. The financial health of a customer can change dramatically and, therefore, must be continuously monitored and managed. Unfortunately, most companies assume that the financial health of customers will not change once they are on the books, resulting in the credit and collection department spending a majority of its resources trying to ...
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Source: HighBeam Research, Customer scoring for collections--bringing in the cash.