AccessMyLibrary provides FREE access to over 30 million articles from top publications available through your library.
Create a link to this page
Copy and paste this link tag into your Web page or blog:
Nearly 70 percent of local governments report improved communication with the public as a result of their e-government initiatives, and 56 percent cite improved customer service, according to the results of a comprehensive survey of cities and counties conducted by the International City/County Management Association.
More than 3,400 cities and counties responded to the survey, which covered e-government services (current and future), financing, and management; online procurement; geographic information systems; and use of intranets. Other key findings from the survey include:
* The vast majority of local governments (more than 99 percent) have Internet connectivity.
* All reporting jurisdictions with a population of 250,000 or more have a Web site.
* Almost 60 percent of respondents provide downloadable forms, online communication with elected and appointed ...
Source: HighBeam Research, ICMA: e-government improves communication and customer...