81% of European broadband users want triple play -- Number one reason for choosing one provider for voice, video and data services is "convenience".

Publication: M2 Presswire

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COPYRIGHT 2005 Ingram Investment Ltd.

M2 PRESSWIRE-24 February 2005-SupportSoft: 81% of European broadband users want triple play -- Number one reason for choosing one provider for voice, video and data services is "convenience"(C)1994-2005 M2 COMMUNICATIONS LTD

RDATE:24022005

London, England, IEC 21st Century Communications World Forum -- A 2005 European survey has revealed that 81% of ADSL subscribers are interested in receiving triple play service from one provider. The survey was conducted by market research firm InsightExpress, on behalf of SupportSoft, Inc. (Nasdaq: SPRT), a leading provider of Real-Time Service Management (RTSM(tm)) software, in which ADSL subscribers in France, Germany, Italy, Poland, Spain and the UK were interviewed about the customer service they receive from their broadband service provider and the impact it has on future decisions.

The survey results are projectable across the entire population of ADSL subscribers in these countries with a margin of error of +/- 5.4%.

Aside from price and availability, 36% said the most compelling reason to receive voice, video and data services from one company is that it would be "more convenient overall."

86% of those surveyed said they believe that customer service would stay the same or improve if...

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