You're dismissed: face it--part of your job is relieving others of theirs. So how do you do it right?(Sales Force; Dave Anderson Learn to Lead discusses tips for firing sales employees)

FIRING AN EMPLOYEE IS A MESSY business. Just the thought of having to recruit, train and manage a new sales soul is enough to keep some sales managers from following through with the task. But holding on to a salesperson who's not performing or who's disruptive to the team is guaranteed to exacerbate matters down the road.

But how do you know when it's time to say "you've gotta go"? It's simple, according to Tricia Tamkin: "Lack of production, lack of production, lack of production," says the president of Padigent, a Carol Stream, Illinois, human resources consulting firm for emerging companies.

Dave Anderson, president of Dave Anderson's Learn to Lead, concurs that performance is one criterion for firing. Anderson, whose Los Altos, California, company offers sales, management and leadership consulting, thinks reps who are "dishonest, selfish or disrespectful" should face the axe.

You may fear firing a rep will cause a morale dip in the troops. After all, someone's buddy is getting shown the door. But making a tough choice can bolster the spirits of your sales squad. Says Tamkin: "Firing can positively affect morale [because] it sends a message that the company will take strong measures to ensure the success of the organization. Poor performers lower the morale of the team, and they continually break momentum and diminish the credibility of the sales manager."

Before firing, however, steps must be taken to legally protect your business. It's crucial that the employee has been warned in advance in writing. Coaching sessions with failing salespeople will help protect you when ...