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<a href="http://www.accessmylibrary.com/coms2/summary_0286-18811809_ITM" title="Facts and information about Fraud/receivables management--a transformation.">Fraud/receivables management--a transformation.</a>
Fraud/receivables management--a transformation.
Business Credit
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February 01, 2005 |
Marsh, Jim |
COPYRIGHT 2005 National Association of Credit Management. This material is published under license from the publisher through the Gale Group, Farmington Hills, Michigan. All inquiries regarding rights should be directed to the Gale Group. (Hide copyright information)Copyright
Why do we need a transformation? There exists only one reason: proper customer management. When one thinks about the organizations of fraud and receivables management, they are considered as two distinct and separate entities. Their objectives, although focused on reducing loss, are actually opposite. Receivables management is focused towards methods to filter and validate potential customers and reducing the loss exposure of existing customers. Fraud management takes known fraud loss and abuse history and tries to mitigate future losses. Each customer's touch is more of a negative than a positive experience.
Customer management requires a focus on how these ...
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Source: HighBeam Research, Fraud/receivables management--a transformation.