Service beyond 'just a job'.(On the record: from the boss)

Meet Harold. He understands the meaning of service--willing, cheerful service. He's an example that we're all here for one reason, as well: to serve.

I met Harold for maybe 15 minutes in August. I'll probably never meet him again, but I don't think I'll ever forget him. His work begins daily in the predawn hours at Atlanta Hartsfield Airport.

There goes the bus

"Oh crap," I said to myself as I got off the elevator for an early morning flight. Road-weary and dispirited because of this or that niggling problem (inconsequential stuff as it almost always turns out to be), I witnessed the hotel shuttle pulling away from the hotel in a curtain of rain …