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Righting retailing wrongs.(Letter to the editor)

Consumer Reports

| July 01, 2006 | Mills, John | COPYRIGHT 2006 Consumers Union of the United States, Inc. This material is published under license from the publisher through the Gale Group, Farmington Hills, Michigan. All inquiries regarding rights should be directed to the Gale Group. (Hide copyright information)Copyright

Jim Guest would like retailing to go back to the way it was when I started in it (see "Have You Heard?" in the May issue). Stores were staffed with decently paid, knowledgeable people who cared about their customers. Stores had service departments to support the product. Back then, most stores were locally owned. We had a few chains, but they were like the locals: good people and service after the sale. Not one of them had a low-price guarantee ...

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