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Byline: Julia Reed
A few weeks ago, I was in a gas station in uptown New Orleans trying to get to the bottom of why the first mechanic who said he'd fixed my car had replaced my perfectly good fuel pump with a new one that cost $1,000, when the real problem, discovered by the much nicer and far smarter second mechanic, had actually been some hose thing or another that had a hole in it and cost only $400. When I held up the faulty part and asked the owner why I was still on the hook for $1,400-though admittedly maybe not in the sweetest possible way-it became clear that it had not been a good question, or at least not a good question to ask him at that particular ...