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Cell-phone bills: how to decipher them.(CR Money)(telephone billing systems)

Consumer Reports

| February 01, 2005 | COPYRIGHT 2005 Consumers Union of the United States, Inc. This material is published under license from the publisher through the Gale Group, Farmington Hills, Michigan.  All inquiries regarding rights should be directed to the Gale Group. (Hide copyright information)Copyright

It's easy to feel as if you've been had when you receive your cell-phone bill each month. You chose your monthly service plan for its $29.99 advertised price, not to mention that free nifty flip phone. But with all the taxes and unexpected fees and surcharges tacked on, you pay far more than that amount. The extras can add some 20 percent to your monthly tab, and that's on top of any charges for minutes you used over your plan limit. So what exactly are all those charges? Here's a quick guide to sorting out the fee clutter broken down into four basic categories, which may be summarized on one page of your bill. Note that you might also get socked with hefty one-time penalties for starting a new cell-phone service--the so-called activation fee (up to $36)--or for terminating a plan before the contract expires (as much as $200), not to mention charges for paying late or for downloading ring tones and games. (You can find more information on understanding cellphone bills as well as tips on lodging complaints about them at www.hearusnow.org, a new Consumers Union Web site.)

1 MONTHLY SERVICE CHARGE It's what you saw advertised and includes extras you added to your plan, such as unlimited text or photo messaging, which may be listed separately on your bill. Plans can range from $19.99 a month to $299.99 a month excluding taxes, depending on the geo graphical coverage, minute amount, am extra services you choose. (Voice mail typically comes standard on monthly plans.)

2 USAGE CHARGES This section can include a wide variety of charges. It might also have a detailed summary of your calls so that you can check the bill's accuracy, but the convenience may cost you a few dollars a month. (The Foundation for Taxpayer and Consumer Rights is suing Nextel for issuing unitemized bills unless a customer ponies up $2.50 a month.) Here are some usage charges you might find on your bill:

Overage charges. Going over your plan minutes can cost 7 cents to 45 cents per extra minute, plus taxes. To avoid overage charges, find out how your carrier defines the minutes in your plan, which might include night, weekend, peak. and "anytime" minutes. Not all carriers consider 6 a.m. a "peak" Lime, for example. Also remember that most plans bill for incoming calls and that you might be charged for unanswered calls you make.

Roaming fees, Calls made outside your "home" area could cost 49 cents to 69 cents per minute. You might also get socked with long-distance fees. Make sure you understand the "local" and "regional" areas your plan covers. Carriers ...

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