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Maytag to compensate owners of Neptune washers.(Up front: news / trends / advice)(Brief Article)

Consumer Reports

| January 01, 2005 | COPYRIGHT 2005 Consumers Union of the United States, Inc. This material is published under license from the publisher through the Gale Group, Farmington Hills, Michigan.  All inquiries regarding rights should be directed to the Gale Group. (Hide copyright information)Copyright

Maytag's Neptune front-loading washer, introduced in 1997, has proven to be trouble-prone in recent years, with a repair rate significantly higher than that of any other front-loader brand we've rated in our annual reliability survey.

A group of Neptune owners sued Maytag, charging that their washers were plagued by a host of problems resulting in mold and mildew buildup, odors, and poor performance. On Sept. 10, the company announced that it is settling the class-action suit.

Maytag agreed to reimburse owners of faulty machines for repair costs, compensate for up to $500 people who replaced a Neptune with another washer, or issue a voucher for $200 to $1,000 toward the purchase of a new Neptune Top Loader. The settlement covers any Neptune front-loaders bought from April 1, 1997, to Aug, 9, 2004. As this issue went to press, the settlement was awaiting approval by the Circuit Court for the 20th Judicial Circuit in St. Clair ...

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