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Beyond ROI: a new framework for measuring the value of technology investments.(return on investment)

Government Finance Review

| December 01, 2004 | Nguyen, Huy T. | COPYRIGHT 2004 Government Finance Officers Association. This material is published under license from the publisher through the Gale Group, Farmington Hills, Michigan.  All inquiries regarding rights should be directed to the Gale Group. (Hide copyright information)Copyright

During the boom years of the 1990s, governments invested heavily in information technology to comply with Y2K requirements and in hopes of realizing the promises of improved efficiency and productivity. However, as the rush to IT began to lose momentum and the U.S. entered an economic downturn in the early years of the 21st century, organizations both private and public came under increasing pressure to demonstrate financial prudence. Terms such as "accountability," "transparency," and "value" have since become government watchwords. It should come as no surprise, then, that topics such as performance measurement, business case analysis, and return on investment analysis ...

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Source: HighBeam Research, Beyond ROI: a new framework for measuring the value of technology...

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