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Imagine that you work for a forward-thinking public sector organization that has decided to invest in an enterprise resource planning system, or ERP as it is commonly known. (1) Given that your organization has historically operated using a nest of aging legacy systems--including disparate spreadsheets, database files, and forests of hardcopy documents--you have concluded that the inefficiencies and processing costs of running your organization are such that a change is needed. You're convinced that an ERP solution would help bring your organization into the new millennium by updating your business applications, improving business processes, and providing the information ...