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New Web site offers help for your telecom woes.(viewpoint: the consumers union perspective)

Consumer Reports

| December 01, 2004 | COPYRIGHT 2004 Consumers Union of the United States, Inc. This material is published under license from the publisher through the Gale Group, Farmington Hills, Michigan.  All inquiries regarding rights should be directed to the Gale Group. (Hide copyright information)Copyright

The communications revolution has arrived. Some people can watch TV news on their cell phones. Others are doing their shopping online. Kids are "ripping" music from CDs and sharing songs with their friends. And what's this about making telephone calls over the Internet?

It can be tough to keep up. That's why Consumers Union, the nonprofit publisher of CONSUMER REPORTS, will soon launch HearUsNow.org, a Web site that will offer advice on topics such as how to pick the best cell phone, how to complain about your phone bill, whether cable or satellite TV is right for you, plus information on the larger issues at play.

The site will explain policies that affect the communications marketplace and will suggest ways the market could work better for consumers. As its name suggests, HearUsNow.org will also help make your voice heard by policymakers and corporate executives. Funding from the Ford Foundation helped make the Web site possible.

There is a lot at stake. Here are some of the topics that Consumers Union plans to address on the site:

Media consolidation. This is an issue that might not seem at first glance to affect you, given the hundreds of channels available on cable and satellite TV. But only a few media companies control widely viewed channels and thus the news and entertainment you see.

Americans depend on television, newspapers, and radio to learn about the news, understand national and local issues, and make informed political choices. If media outlets and the programming offered on them are consolidated in the hands of fewer and fewer owners, then the chances are greater that the owners can more easily manipulate the news. HearUsNow.org will present the facts on this issue and let you know what you can do to have your ...

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