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(From India Business Insight)
Since 1995, HDFC Bank has grown swiftly. Its retail loans have increased from Rs845 crore in 2001 to Rs7,325 crore in 2004. Its net profit has grown at an annualised rate of 104 percent. The fast growth has rendered the maintenance of customer service levels difficult. The increase in interest rates has led to a drop in trading profits on Government securities.
Rising competition has shrunk margins in retail business by …